运输政策

最后更新：2026年6月6日

This policy covers shipping obligations for sellers, expectations for buyers, and how Robot Overflow handles shipping-related disputes.

1. 卖家运输义务

除非刊登中另有注明，卖家必须在付款确认后的 5 个工作日内发货。物品必须根据机器人或组件的重量和易碎程度做适当包装。

2. 追踪

所有发货必须包含有效追踪号码，并在发货后 24 小时内提供给买家。无追踪的发货在未送达情况下不受买家保护覆盖。

3. 承运人

Sellers may use any reputable carrier (FedEx, UPS, DHL, DPD, or equivalent). For items over 30kg, freight carriers must be used. Robot Overflow provides integrated label creation via EasyPost for domestic US shipments.

4. 国际运输

Sellers are responsible for customs documentation, export declarations, and compliance with export control regulations. Buyers are responsible for import duties, taxes, and customs clearance in their country. Robot Overflow is not liable for delays caused by customs.

5. 运费与卖家附加服务

Shipping costs are set by the seller and displayed at checkout. Robot Overflow does not mark up shipping fees. For robot-sized items, shipping costs are estimates based on declared dimensions and weight — final carrier charges may vary. Sellers may enable integrated shipping management via a subscription ($299.99/month) or a per-sale fee (1.4% of sale price), which enables EasyPost label creation, tracking, and buyer notifications directly through the platform.

6. 运输途中损坏

卖家负责充分包装。如果因包装不当导致物品损坏，卖家应承担退款责任。买家在收货时必须拍照取证。运输损坏的承运人保险索赔可通过 联系客服 发起。

7. 交付时限

Estimated delivery times are provided by carriers and are not guaranteed. Robot Overflow is not liable for carrier delays. If an item has not arrived within 14 days of the estimated delivery date, contact support to open a non-delivery claim.

8. 退货运费

For approved refund cases (item not as described), the seller provides return shipping. Robot Overflow will coordinate return labels where possible. Items must be returned within 7 days of refund approval.

9. 限制目的地

卖家无义务向所有国家发货。刊登可注明运输限制。向受制裁的国家或地区出口在法律上被禁止。受限地区的买家应在购买前与卖家确认。对于因运输限制无法完成的交易，请参阅我们的 退款政策。

10. 疑问

有关运输的问题或想提出争议，请 联系客服团队。