Kebijakan Pengiriman

Pungkasan dianyari: 6 Juni 2026

This policy covers shipping obligations for sellers, expectations for buyers, and how Robot Overflow handles shipping-related disputes.

1. Kewajiban Pengiriman Penjual

Penjual kudu ngirim barang sing dituku sajrone 5 dina kerja sawisé konfirmasi pembayaran kajaba ana jangka wektu liyane sing kasebut ing dhaptar. Barang kudu dikemas kanthi cocog miturut bobot lan kerapuhan robot utawa komponèn sing dikirim.

2. Pelacakan

Kabeh kiriman kudu kalebu nomer pelacakan sing sah sing diwenehake marang pembeli sajrone 24 jam sawisé dikirim. Kiriman tanpa pelacakan ora dilindhungi dening perlindungan pembeli yen kedadean ora tekan.

3. Operator Pengiriman

Sellers may use any reputable carrier (FedEx, UPS, DHL, DPD, or equivalent). For items over 30kg, freight carriers must be used. Robot Overflow provides integrated label creation via EasyPost for domestic US shipments.

4. Pengiriman Internasional

Sellers are responsible for customs documentation, export declarations, and compliance with export control regulations. Buyers are responsible for import duties, taxes, and customs clearance in their country. Robot Overflow is not liable for delays caused by customs.

5. Biaya Pengiriman & Tambahan Penjual

Shipping costs are set by the seller and displayed at checkout. Robot Overflow does not mark up shipping fees. For robot-sized items, shipping costs are estimates based on declared dimensions and weight — final carrier charges may vary. Sellers may enable integrated shipping management via a subscription ($299.99/month) or a per-sale fee (1.4% of sale price), which enables EasyPost label creation, tracking, and buyer notifications directly through the platform.

6. Karusakan Sajrone Pengiriman

Penjual tanggung jawab kanggo kemasan sing cukup. Yen barang teka rusak amarga kemasan sing kurang, penjual sing nanggung jawab kanggo pengembalian dana. Pembeli kudu njupuk foto karusakan nalika nampa. Klaim asuransi operator kanggo karusakan transit bisa diwiwiti kanthi hubungi dhukungan.

7. Wektu Pangiriman

Estimated delivery times are provided by carriers and are not guaranteed. Robot Overflow is not liable for carrier delays. If an item has not arrived within 14 days of the estimated delivery date, contact support to open a non-delivery claim.

8. Pengiriman kanggo Pengembalian

For approved refund cases (item not as described), the seller provides return shipping. Robot Overflow will coordinate return labels where possible. Items must be returned within 7 days of refund approval.

9. Tujuan Sing Dibatasi

Penjual ora wajib ngirim menyang kabeh negara. Dhaptar bisa nyebutaké watesan pengiriman. Ekspor menyang negara utawa wilayah sing kena sanksi dilarang miturut undang-undang. Pembeli ing wilayah sing dibatesi kudu konfirmasi karo penjual sadurunge tuku. Deleng kebijakan mbalekake dana kita kanggo transaksi sing ora bisa dipenuhin amarga watesan pengiriman.

10. Pitakon

Kanggo pitakon babagan pengiriman utawa kanggo mbukak sengketa, mangga hubungi tim dhukungan kita.