Kabijakan Pengembalian Dana

Pungkasan dianyari: 6 Juni 2026

Robot Overflow facilitates transactions between buyers and sellers of used robots. This policy explains when refunds apply and how to request them.

1. Barang Ora Kaya Sing Diterangake

Yen barang sing dituku béda sacara material karo deskripsi listing — model salah, kahanan sing béda banget, karusakan sing ora diungkapake, utawa komponen utama sing ilang — pembeli layak entuk pengembalian dana lengkap kalebu ongkos kirim. Hubungi dukungan sajrone 7 dina saka panriman karo foto sing ndokumentasikake beda kasebut.

2. Barang Ora Teka

If your item has not arrived within the estimated delivery window and tracking shows no movement for 14 days, you are eligible for a full refund. Robot Overflow will first attempt to resolve the shipping issue with the seller before issuing the refund.

3. Cara Njaluk Pengembalian Dana

Buka sengketa liwat dashboard pembelian utawa hubungi dukungan. Kalebu ID pesanan, deskripsi masalah, lan foto utawa bukti pendukung. Kita nyoba nanggapi sajrone 2 dina kerja.

4. Wektu Pengembalian Dana

Sawise pengembalian dana disetujoni, dana dibalekake menyang metode pembayaran asli sampeyan. Pengembalian dana kertu biasane muncul sajrone 5–10 dina kerja gumantung bank sampeyan. Biaya platform ora bisa dibalekake kecuali transaksi dibatalake sadurunge pengiriman.

5. Ongkos Kirim Pengembalian

For item-not-as-described refunds, the seller is responsible for return shipping costs. Robot Overflow will provide a prepaid return label where possible. Items must be returned in the same condition as received.

6. Kahanan Sing Ora Bisa Dibalekake

Pengembalian dana ora kasedhiya kanggo: penyesalan pembeli sawise panriman, barang sing wis diterangake kanthi akurat ing listing sing pembeli ora pengin maneh, kerusakan sing disebabake pembeli sawise nampa, utawa transaksi sing ana ing njaba jendhela sengketa 7 dina tanpa kahanan luar biasa.

7. Sengketa Penjual

Sellers may dispute refund requests within 5 business days of notification. Robot Overflow will review evidence from both parties and make a final determination. Contact support to initiate a seller dispute.

8. Biaya Langganan

Biaya langganan saben wulan lan taunan ora bisa dibalekake. Yen sampeyan mbatalake langganan, aksès bakal terus nganti pungkasan periode tagihan. Langganan taunan sing dibatalake ing jero 14 dina sawisé pembaharuan bisa layak kanggo pengembalian dana prorata miturut kebijakan kami.

9. Pitakon

Kanggo pitakon babagan kabijakan iki utawa transaksi tartamtu, mangga hubungi tim dhukungan kita.